Frequently Asked Questions
How do I place an order without an account?
You can shop as a guest without creating an account. Add items to your bag, proceed to checkout, enter your delivery address and contact number, and select Cash on Delivery or Bank Deposit.
How can I track my order?
Visit our Track Order page and enter your order reference (for example, #1001) and the phone number used at checkout to see the latest available order status.
How does Bank Deposit payment work?
When Direct Bank Deposit is available at checkout, select it and follow the payment instructions shown after placing your order. Upload your payment slip where requested so the transfer can be verified. Please pay within 24 hours; we may cancel unpaid bank-deposit orders after that.
What should I do if an item is damaged, defective, or incorrect?
Contact us within 3 days of delivery with your order number and clear photos of the item, the problem and the packaging. Once we accept the request, send the item back with all its parts in its original packaging, at your cost. If we confirm the problem, we send you a new one, or refund you if it’s out of stock. See our Returns & Refunds Policy for the full details.
How do I download or delete my personal data?
If you have an account, sign in and visit Account > Privacy to download a machine-readable JSON copy of your data or submit an erasure request under the Personal Data Protection Act No. 9 of 2022.
Need Additional Help?
Our customer support team is available Monday – Sunday | 9:00 AM – 7:00 PM for order questions, product guidance, delivery updates, and warehouse-visit arrangements.